Support #
Have a question or need information? Write to us at info@vehiclephysics.com
Questions & Answers #
Use the Q&A site to find answers and ask questions — no sign-up required: support.vehiclephysics.com
Included Support #
Direct developer support is included with Professional and Enterprise licenses with an active subscription. One year of support and updates is included with the initial license fee.
Included support covers questions about using VPP, troubleshooting, integration guidance, and bug reports. It does not include configuring vehicles, working on your project, or custom development — those are Professional Services.
- Professional Edition
- Email support is provided to the individual licensee.
- Enterprise Edition
- Support is provided by email, Skype, Discord, MS Teams, and other channels to teams of up to 10 individuals. Custom support plans are available for larger teams.
See Licensing for a full comparison of editions and pricing.
Professional Services #
Comprehensive services for vehicle simulation, including configuration, development, consulting, and training.
- Vehicle Configuration
- Send us your 3D model and the vehicle specifications. We'll configure it to match your specifications as closely as possible.
- Custom Development
- Custom features or specific functionalities may be implemented on request. This includes custom vehicles, add-on components, scripts, custom integrations, and more.
- Consulting
- Let us take a close look at your project and we'll propose solutions tailored to your specific needs related to vehicles.
- Training and Learning
- We can teach you or your team to work with Vehicle Physics Pro at any level, from basic vehicle creation and configuration to advanced diagnostics and fine-tuning.
Rates #
- 180 EUR/hour, with a limit of 8 hours per week per customer.
- Hours beyond the 8-hour weekly cap: 240 EUR/hour.
- On-site work at the customer's location: 1200 EUR/day plus expenses, with a limit of 5 work days per month.
Expenses include: plane ticket, lodging, transportation, meals, insurance, and any unforeseen expenses reasonably necessary.
Notes #
- We'll sign an NDA upon request.
- Time includes any task related to providing the services including, but not limited to, setting up projects, downloading resources, reviewing documentation or videos, meetings, writing documentation, and any other task or procedure that we deem necessary.
- A refundable retainer of at least 1800 EUR is required before work begins. Any unused balance will be refunded within 30 days of the customer notifying completion of the services.
Terms & Conditions #
Professional services are also governed by the Vehicle Physics Pro SDK License Agreement (PDF)
To inquire about Professional Services or request a quote, contact us at info@vehiclephysics.com. We'll provide an estimate before work begins.